1. Quality is defined as in terms of acronym - RATER. What is the full form of RATER? Reliability, Assurance, ..............., ................. , Responsiveness.
Tangible, Empathy
In the chapter fundamentals of management, resources are defined as People, Money, Time, Energy, Products, Equipment, Procedures. True or False
True
The management process has basic activities/tasks - how many are there and what are they? Planning, ……………….., …………………, ……………………………., ……………………….., Controlling, Evaluating.
7 , Organizing, Coordinating, Staffing, Directing
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