HIPAA
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During validation a member provides the non public element 12-22-23 as a DOS for where in CSI can you confirm that info?
Claims- Customer service tree
Name one example of PHI?
medical charts/records, claims records, policy numbers, ssn #'s RXinfo pcp -any non public item
How do you verify staff calling from providers offices ?
First name - last initial of caller- providers name/location- NPI -call back number
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