Customer Service | Baamboozle - Baamboozle | The Most Fun Classroom Games!

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"Bad service means that the customer has a 19% chance of not returning" TRUE OR FALSE

FALSE

"If the customer is satisfied, there is an 100% chance that he will return" TRUE OR FALSE

FALSE

"Customers will spend up to 10% more for the same product with better service" TRUE OR FALSE

TRUE

"The client does not need us to provide information about a service or product correctly" TRUE OR FALSE

False

Is it right or wrong if we use, I don't know or also "it´s not my department" when talking to a customer?

Wrong

Mention 1 of the needs of a client

Friendliness/Empathy/Fairness/control or Information

What is the difference between a good and bad customer service?

Explain with your own words

What is the meaning of a real Customer Service?

Explain with your own words