Edit Game
Avaya Agent for Desktop
 Delete

Use commas to add multiple tags

 Private  Unlisted  Public



 Save


Get beautiful free images


Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

 Import questions


Get beautiful free images






 Save   12  Close
We should contact Land Support for questions about pre/post packages. True or False?
False - Land Support is used as a help desk for Cruisetour land portion calls. 
What should you do if a guest requests to create a new group?
Blind transfer the guest to Group Support
Which department should you call for questions about booking air?
Travel Services (EZair)
Which department should you call if you have questions about a casino that is paying for the booking?
Players Club
Which extension would you call for questions about Captain's Circle?
Ext. 13084
We can share the number to the Access Office with our guests. True or False?
False - The Access Office is an internal department only.
Which department should you call for questions about refunds?
Revenue Support
Which extension would you call for questions about luggage?
Ext. 22089
If you are unsure about which department to contact AFTER searching the Call Center document in Princess Answers, who should you reach out to?
Res Help Ext. 13028
What can be used as a backup softphone to Avaya Agent for Desktop?
Avaya Workplace Desktop
What should you change your status to in AAD to begin receiving calls?
Ready
You must be logged into Avaya Workplace Desktop to log into and use Avaya Agent for Desktop. True or False?
True


Get beautiful free images

Your experience on this site will be improved by allowing cookies.