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Call Components: Cancel a Booking
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What does QBOK stand for?
Query Booking
QBOK can also be used for comparing promotional prices. True or False?
True
Where can we find the contact information for AON Affinity?
Princess Answers
What does the cancellation code 'R' mean?
Refund due - When a guest wants to cancel without rebooking, we typically use R to issue a refund.
We should indicate that we have offered to rebook in the history notes. True or False?
True
With whom do our guests file a claim if they are cancelling their booking and they have PVP?
AON Affinity
We cancel the booking in QBOK. True or False?
False - We cancel the booking in CBOK.
In general, what is QBOK used for?
To view the impact a change will have on a booking before actually making the change
From which mode do we view the cancellation fees prior to cancelling the booking?
QBOK or query mode
We do NOT need to offer to rebook for which cancellation reasons?
Medical, death, and job loss
To cancel a booking and refund the fare amount, what do we enter in the Cancel Code field in CBOK?
'R' for refund total
From this screen, how do we back out and re-enter CBOK?
Click the toggle from Query Mode 'On' to 'Off'


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