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can pcp make changes on a members account
no
IN HEALTH INSURANCE WORLD, A COMPLAINT IS ALSO KNOWN AS A ______
Grievance
MAKING SMALL TALK, ASKING HOW THE WEATHER IS, HOW IS YOUR DAY GOING IS AN EXAMPLE OF BUILDING ________
RAPPORT
what is EVICORE?
A MEDICAL MANAGEMENT COMPANY THAT HANDLES PRIOR AUTHORIZATION REQUESTS
A provider who specializes in heart disease is called _______
Cardiologist
what are the 5W'S of call center documentation
WHAT WHY WHERE WHO WHEN
If you miss a punch on PAYCHEX what do you do
send an email thru paychex to your supervisor
which of these is not a HIPPA Identifier? Mailing address..DOB...SSN# ..Gym membership ID
gym membership ID
PCP stands for ...
Primary Care Physician
what should you approve everyday
Time Card
helps cover costs of medical bills.
Health Insurance
The first date of coverage is called the ________ date
Effective
anyone who can be added to a policy holder’s insurance plan based upon certain criteria.
dependent
How many different pieces of information must you confirm with a member to verify HIPPA?
3!
the specified amount of money that an insured person (member) must pay before an insurance company will pay a claim
Deductible
Comprehensive health care reform law that made insurance more available
Affordable Care Act
A fixed amount someone pays for a service, paid each time they have the service done
a COPAY


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