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Chapter 23: Success through Communication
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a group of employees from different departments within the healthcare facility that work together to solve operating problems is called a ___? Service recovery? Human relations? Cross functional team? Informal group?
Cross functional team.
the process of transmitting information and understanding from one person to another by use of words and nonverbal Expressions, such as body language is ___? Jargon? Communication? Feedback? Coaching?
Communication.