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Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

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Sell our newspaper in their store or want to purchase multiple copies of one issue
BULK ORDER
Provide information about how to pay by check
CHECK INQUIRY
Customer has duplicate accounts. We need to merge the accounts.
DUPLICATE ACCOUNT
Readers provide feedback related to the newspaper content
EDITORIAL FEEDBACK
Customer cancel their Paypal billing agreement with us
PAYPAL CANCEL
Customer cancel their Paypal billing agreement with us
PAYPAL CANCEL
Help customers to reactivate their subscription
REACTIVATE SUB
Any issues related to ET subscription reset pw and problem to log in customer portal
ET SUB PW RESET/LOG IN
Any issues related to ET subscription reset pw and problem to log in customer portal
ET SUB PW RESET/LOG IN
Customer reported their issue is resolved
ISSUE RESOLVED
Customer didn't provide enough information for their inquiry
INCOMPLETE CALL/REQUEST
People ask about the background of The Epoch Times
INQUIRY ABOUT MEDIA
Any issues related to gift sub
GIFT SUB
Poster/Magazine gift delivery issue
DELIVERY ISSUE GIFT
Any inquiries, issues related to daily paper from any cities
DAILY PAPER
Any donation related issues
DONATION
People want to buy Ads from The Epoch Times
ADVERTISING
Any issues related to Apple subscription
APP-IOS
Agents create new digital subscriptions for customers with credit cards
CREATE DIGITAL SUB WITH CC
Customer request to cancel paid digital only subscription
CANCELLATION - DIGITAL
Customer request to cancel paid print subscription
CANCELLATION - PRINT
People want to apply for a job from The Epoch Times
HR
Customers ask us to send sample paper to their friends
SAMPLE PAPER - REQUEST
Current subscribers ask about their subscription plan
CURRENT SUB INQUIRY


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