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CUSTOMER SERVICE
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If you had to give advice to somebody handling customer complaints all day, what advice would you give?
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What sort of training do you think people who work in customer service receive?
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How many times have you had to make a claim on a guarantee? How responsive was the company in each case?
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If you are unable to obtain satisfaction by talking to the company is there any official state body which can help you out? How well does it work?
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Do you think working in customer service is a difficult job? Why or why not? Have you ever worked in customer service? What was it like?
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How do you think face-to-face customer service is different from over-the-phone customer service? Are there certain skills needed for face-to-face customer service that are not needed for over-the-phone customer service?
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Does a higher customer satisfaction influence sales?
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Which businesses do you think have the worst customer service?
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If you have a complaint about a company how is it usually received in your country?
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How would you describe the quality of customer service in your country?
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