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Business Practice: Lessons 1-4
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At a business dinner, why should you tuck your napkin into your shirt like a bib?
Sorry, trick question. You shouldn't.
In a banquet setting or at a restaurant for a business dinner, when should you first place your napkin on your lap?
As soon as you are first seated.
At a business dinner, why should you lightly press your napkin around your mouth?
To dab any liquid or food.
What does using the napkin correctly show?
Confidence, good manners, and attention to details, which are valued traits in business encounters.
What is the word "fun" used for?
Someone or something that gives us pleasure or enjoyment.
What is the word "funny" used for?
Someone or something that makes us laugh.
What word is often confused with "fun" because of the similarity between their connotations?
"Funny."
What should you express when leaving a conversation of small talk?
Regret at the upcoming separation.
When making small talk, what should you look for to make an exit?
An appropriate point in the conversation.
What are the weather, current social issues, and events which happened to the acquaintances normally considered as common topics for?
Small talk.
In the UK, what is an essential preamble to business talk?
Small talk.
What is not comfortable in many Western cultures?
Silence.
Why do we engage in small talk?
To show friendliness and openness and to make people comfortable before business or a serious conversation begins.
What does being able to make small talk allow you to do?
Make yourself part of a group.
Is small talk important?
Yes, even though it might be about nothing important.
Could you be judged in business by the quality of your handshake?
Yes.
What is the universally accepted business greeting?
Handshakes.
What is a CTO?
Chief Technology Officer.
What is a CFO?
Chief Financial Officer.
What is a CPO?
Chief Program Officer (government).
What is a COO?
Chief Operations Officer.
What is a CEM?
Chief Executive Manager of an American limited liability corporation.
What is a CEO?
Chief Executive Officer.
What does the verb "cooperate" mean?
"To be willing to help someone to achieve something; be helpful."
What noun comes from the verb "cooperate?"
Cooperation.
What do people do when they're collaborating?
Work together on a single shared goal, like an orchestra does.
What does the verb "collaborate" mean?
"To work in partnership with someone on the same task."
What noun comes from the verb "collaborate?"
Collaboration.
Peter Smith is a client of your company, and Kelly Clark is a co-worker. Who is the more important person when you're introducing them to each other?
Peter Smith (because he's the client).
What should you consider when you have to introduce two people to each other?
Who the more important person is.


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