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Hotel Terminology
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What is a Resort fee?
A fee charged in addition to the hotel room rate to coverhotel-specific services and amenities not included in the room rate
What is shuttle service?
Transportation provited by the hotel - complementary or not
Nato phonetic alphabet - you can do it!!!
If correct, gets the points!
What is No-Show?
A person who makes a reservation, but never arrives
When are we allowed to offer cross-selling?
When we find any sister properties with available rooms in the area
What is a cancellation policy?
A statement by which the hotel determines the terms under which a booking or reservation may be resigned, any penalties incurred by so doing, and so forth
What is an accomodation?
A hotel room that allows you to rest and sleep
What does ADA stand for?
Americans with Disabilities Act
What does BAR stand for?
Best Available Rate
True or False - A roll in shower is a characteristic of a standard suite
False
A walk in shower is...
A shower with a low step in the entrance
B&B stands for...
Bed and Breakfast
What is a cottage?
A hotel of rustic characteristics, typically one in the countryside
True or False - A connecting room is a room that has connecting capabilities for all the amenities in it
False
What is the front desk?
It is the reception of the hotel
True or False - A standard room can accommodate any ADA guests
False
What are adjoining rooms?
Two rooms that are located next to each other
What is a King bed?
A bed that measures 72" by 72"
What is a Double Double?
It is a room that is guaranteed to sleep two guests each in their own beds
Is a sauna considered part of the sport facilities?
No
Mention 3 hotel services
If correct, gets the points!
Describe what a sport facility is
Different offer of sport practicing areas in a hotel
True or False - A jetted tub is a very common amenity in standard rooms
False
Name 3 common amenities in a hotel room
If correct, gets the points!
What is a rollaway bed?
It is a bed that features wheels that make it easy to fold and transport


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