Account Closures Review | Baamboozle - Baamboozle

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A customer opened a new CD account last week, but now they want a higher rate. We can negotiate the rate for the new CD. True or False?

False - We can only negotiate CD rates when the account is in it's 10-calendar-day grace period.

Rate negotiations are available for new liquid accounts. True or False?

False - New liquid accounts will receive the current posted rate.

We can complete a wire transfer for the customer when they close an account. True or False?

False - The customer must submit an online wire request.

What must the customer submit/send from their online banking to request an account closure and external transfer?

A secure message from their dashboard. If the account is less than $5000, including interest, a secure message is not required.

There is no way to share the EWP with the customer when they ask to close their CD early. True or False?

False - We can review the Account Details in Sales Management to provide the amount of the Early Withdrawal Penalty.

What must be included in our CC notes when a customer withdraws funds from their CD account early?

We must note that the customer was made aware of and has verbally acknowledged the EWP.

We submit a Priority Withdrawal Script when we close a customer's account and mail them their funds via check. True or False?

True

We can link an external account on behalf of the customer when they want to close a CIT account and transfer their funds to another bank. True or False?

False - The customer must link the external account through their online banking dashboard. We cannot do it for them, though we should guide them to assist.

We complete an ________ transfer when a customer wants to close their CD account and transfer their funds to a CIT savings account.

Internal

We must have ______ acknowledgement from the customer that they are aware of the EWP when they want to withdraw from their CD early.

Verbal

There is no fee to close an account and mail a check for the funds to the customer. True or False?

True

Transferring funds from a CIT account to an FCB account is considered an internal transfer. True or False?

False - We treat this type of transfer as an external transfer.

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