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How to negotiate?
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What is your goal in a negotiation?
 
To both win
 
To beat your adversary
 
To win no matter what
 
To reach an agreement, no matter what
When presenting your products, you should focus on...
 
Features/Benefits/Advantages
 
Every product in the range
 
Price
 
Technical features and characteristics
What is not a step to a negotiation meeting?
 
To update your CV
 
Bargaining
 
Closing the deal
 
Establishing initial interests
In the relationship building stage the objective is…
 
To build trust
 
To decide the price
 
To become friends
 
To let the buyer know you take charge
A good negotiator gives concessions in the bargaining stage
 
Yes
 
No
In negotiation, what is a deadlock?
A situation in which no progress can be made
What is a polite way to ask for clarification?
Could you clarify that point? Could you explain that in more details?....
What is a less polite way to express disagreement?
You are wrong, I can't agree with that...
What is a polite way to express disagreement?
I would prefer..., That is not how i see it, ...
How could you ask for suggestions?
What would you suggest? What do you think we should do? ...
Please, _____ the report as soon as possible.
complete
The shop ___ ___ because there were not enough customers.
shut down


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