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A company experiences a decrease in social media engagement but an increase in social ad spend. To understand the cause, they analyse their social media metrics and costs in detail. How is the information presented?
 
in a breakdown
 
with a report from the website
 
in a presentation by the sales team
 
in a Word document
You're in a team meeting. 2 members start to argue heatedly over the direction of a project. Your manager decides to sit down with both of them to resolve things. What is the process known as?
conflict resolution
What is a synonym for "encourage the development of"?
 
foster
 
create
 
give
 
sell
What phrasal verb means: to visit someone or some place informally, often without a prior appointment?
to drop by
What is the meaning of "customer defection"?
 
The loss of clients or customers.
 
A problem with a client or customer.
 
A customer/client who isn't your target audience.
 
A customer who doesn't like your product.
Complete the phrase: One of the ways we are trained to deal with customer emotional _____ is by listening actively.
outbursts
What is a grievance?
A formalised process within organisations for raising serious issues.
Complete the phrase: "It's not that easy to _____ customer frustration."
defuse
Correct the mistake: My day-a-day tasks involve customer outreach.
day-to-day
Correct the mistake: "It's all about building customer loyals."
Correct the mistake: "It's all about building customer loyality."
What is the meaning of "perks"?
Benefits provided to employees in addition to their regular salary or wages. These may include a company car, a work phone, etc.
What is another way to say: "connect with clients"
 
reach out to customers
 
ignore customers
 
call customers
 
listen to customers
Complete the phrase: It's important to ________ empathy in the workplace.
 
promote
 
give
 
share
 
hide
What is the meaning of "job shadowing"?
Job shadowing is an educational activity where an individual learns about a particular job by observing a professional in that field during their daily work rou
What phrase means: passing information from person to person through oral communication?
Word of mouth


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