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Module 7
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Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

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Only invoices in the ______ status are eligible to be sent to the customer.
Locked
Bad emails should be changed to:
noreply@sunnova.com
Bad phone number should be changed to?
999-999-9999
Currently Sunnova uses________ for consumer credit reports
Experian
How long will Bankruptcy reflect on a customer’s credit profile?
7 years.
What is the minimum Fico score?
630
What are the credit inquiry types?
Hard and Soft credit Inquiry.
How many credit attempts can be processed per address within 90 days?
2 credit attempts
Credit results are Valid for how many days?
90 days.- after 90 days the customer can process another credit request.
Credit authorizations are good for how many days?
30 days- after 30 days the customer must sign a new Credit authorization form.
What are the types of callers that will call for assistance?
Leads, Existing customers, Sunnova New homes, PR customers, Dealers.


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