Module 5 | Baamboozle - Baamboozle | The Most Fun Classroom Games!

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What is a manual case action?

Manual Case Actions are considered the “next steps” to complete and resolve the case

Name any 3 types of cases that are automated

CPC, HUB, Damage assessment Cases, Billing Dispute, Refund credit request, Transfer case, Contract Underwriting case

Provide one reason when to escalate a case:

1. Social media- Customers states that they will plan to contact any media outlet such as local newspaper or news sources. Or contact any Sunnova executive such

What is a Case Action/ Child case?

A case action is only one action or activity that is required to resolve a parent case: Can be referred as tasked managed by different departments.

What is a parent case?

A parent case is a record of all actions and notes taken in relation to a specific issue.

What does ECM stands for?

Enterprise Case Management

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