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Foundations Chapter 3
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What should you NOT do at tge end of your employee evaluation?
 
keep your self evaluation to yourself
 
thank your manager for the guidence
 
than your manager for the feedback
 
thank your manager for taking the time to do the evaluation
which of the following should you NOT do at your employee evaluation?
 
approach your manager cautiously and shyly
 
ask when you can take more services
 
ask when your pay scale might be increased
 
ask when you might be considered for a promotion
Which of the following is NOT something beauty professionals should do as they interact and communicate with coworkers
 
be willing to share their private life
 
remain neutral
 
avoid gossip
 
treat everyone with respect
______ is the first step in making meaningful on the job communication a reality
behaving in a professional manner
which of the following would be the LEAST appropriate response to a client who starts gossiping?
 
quietly join in the gossip
 
give a quick tip for treatment and home care
 
start talking about the styling your doing
 
change the subject
if clients are more than _____ late, they should be asked to reschedule.
15 min
when should you try to upsell services?
when working with a new client you are not familiar with
What is reflective listening?
listening to a client then repeating in your own words
What is the FIRST step in the 10 step consultation method?
review the intake form
Which of the following is NOT true of the service record card?
 
Its intended for the clients use
 
it is updated with each client visit
 
its completed by the beauty pro performing the service
 
its the clients progress record of services received
Not crossing your arms when listening to a client/ team member is an example of what?
Being aware of your body language
Why is it important to take your temperature as part of effectively communicating in the workplace?
if your tired/upset your interactions could be effected
When you ____, you trust your judgment, uphold your values, and stick to what you believe is right.
 
believe in yourself
 
take your temperature
 
talk less listen more
 
are attentive
Beauty professionals should study and have a thorough understanding of communicating for success for all of the following reasons EXCEPT:
 
good communication skills lead to more conflict
 
they foster a positive team enviroment
 
it can help beauty pros improve retail sales
 
expressing ideas helps to advance your career


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