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What is the FULL name of the person who posted this picture of "Uncle Roger"?
Voo Zheng Mao
What were the two words that accompanied this picture in the mood wall yesterday?
Feeling ugly
Business letters must be replied within how many days?
3 days
Name the two main formats of business letters.
1. full block 2. indented style
Give one example of a sad non-verbal action.
Crying, sad face, thumbs down, shaking head from side to side ...
This question requires smart thinking. Why must we date our letters?
Letters are dated for future references, filing purposes, tracking progress of things ....
List the three step writing process.
1. plan 2. write 3. complete
Provide an example of a complimentary close.
Yours truly/Yours sincerely/Faithfully yours/Best wishes/Warmest regards/All the best ...
Name 3 words with negative notes.
regret, sadness, not, no, bad ...
An adjustment letter is categorised under which purposes of writing business letters?
directing business action
Of the FOUR purposes of writing business letters, which is the most difficult to achieve?
Persuading


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