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Email Etiquette
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Delimiter between question and answer:

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  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

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Receivers of emails always correctly guess the tone and intent of the sender.
false
It is important to read an entire email carefully before responding to it to avoid overlooking or misinterpreting it.
True
When a supervisor or customer sends an email that includes questions, the worker should answer all questions.
True
What is the abbreviation for carbon copy?
CC
It is important to double-check the recipient's email address before sending an email.
True
People generally enjoy reading long emails that contain large blocks of text.
false
To prevent a cyberattack, be careful about clicking on suspicious links and attachments found in emails.
True
How many days should you wait for response to an email you sent?
2-3 days
The CC features sends a copy of an email to additional recipients besides the primary recipient.
True
What is the order for writing an email?
Greeting, Body, Closing, Signature
What part of the email tells the receiver what the email is about?
Subject
Emails should be work related and appropriate because companies can monitor their employees emails.
True
What is the abbreviation for Blind Carbon Copy?
BCC
Workers should check their email inboxes on a regular basis and respond to incoming emails promptly.
True
What is an inappropriate reason to send a workplace email?
Answers may vary
When switching topics, use an existing email chain rather that starting a new email.
False
In which part of an email should a worker include specific details and explanations?
Body
What should workers do to help prevent cyberattacks on their email accounts?
Change passwords often
The sender of an email should make it clear what, if anything, the receiver needs to do.
True
When on a group email, always hit "Replay All" even if not everyone needs to know the response.
false
Jamal's supervisor asked him to send her a data file. What should Jamal do before emailing the file?
Make sure the file is attached
Is a smile emoji a professional closing?
No
Which is the best subject line for an email seeking approval for vacation dates?
Vacation Approval Request
Is it an appropriate reason to ask a work schedule question in a workplace email?
Yes
Is it appropriate reason to complain about your boss in an email?
No
Email is always the best way to communicate workplace information.
false
The spell check tool will catch every error in an email.
false


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