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Someone's posture (how they are sitting or standing), their facial expression, and their proximity (how close or far they are from you) are all parts of what non-verbal term?
body language
Choosing to discuss a topic both you and your conversation partner have experience with would be considered finding ______?
common ground
______ is the use of electronic communication to bully a person, typically by sending messages of an intimidating or threatening nature.
Cyberbullying
What are the four main generations we discussed in order from oldest to newest?
baby boomers, gen x, millennials, gen z
_____is feeling for a person, while ____ is feeling with a person.
sympathy; empathy (given a scenario, can we think of an example for each?)
Nodding your head, using eye contact, observing facial expressions or gestures, or giving a thumbs up would be ______communication, whereas spoken words are considered ________communication?
non-verbal; verbal
Brushing your teeth, using deodorant, trimming your nails, and wearing clean clothes are all examples of practicing good ______?
hygiene
Saying please and thank you, respecting personal space, not interrupting others, chewing with your mouth closed, and choosing appropriate conversation topics are all examples of having good _______
manners or etiquette
When you transition from one topic of conversation to a different one, we call this a ______?
Segue
Making assumptions based on gender, race, age, or culture, such as assuming a surgeon is male, or a nanny is female, would be examples of ____?
stereotyping
________ is prejudice in favor of or against one thing, person, or group compared with another, usually in a way considered to be unfair.
Bias
What are some qualities we look for in a long-lasting friendship?
loyal, dependable, understanding, trustworthy, honest, considerate, etc.
Name one example of a “good” conversation topic and a “bad” conversation topic
answers vary- bad could be politics/religion/gossip, good could be common hobbies/interests, weather, etc.
True or false: Using the formula “why, because, and going forward” can help us form a good apology
True! (provide an example apology using the formula)
Name technique(s) we can use to resolve conflict.
breathing techniques, thinking before we speak, using empathy, etc. (answers vary)
True or false: Observing the verbal and non-verbal cues in a room and responding accordingly is considered “reading the room”
True!
Creating a false identity to manipulate, lie to, or steal from others online is commonly known as ______?
Catfishing
True or false: It is safe to post your address, phone number, and financial or security information online?
False!
_______ is the practice of preparing to listen, observing verbal and non-verbal messages, and then providing appropriate feedback to show you are paying attention
active listening


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