Edit Game
Vocabulary review
 Delete

Use commas to add multiple tags

 Private  Unlisted  Public



 Save


Get beautiful free images


Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

 Import questions


Get beautiful free images






 Save   10  Close
A challenge for you. Say one phrase to open a call and another to close a call in a call center.
What do you think, professor, is this answer correct or not?
A challenge for you. say three skills or values that a call center agent should have.
What do you think, professor, is this answer correct or not?
Ongoing education for agents to improve their skills
Training
To send the call to another department or agent for assistance
Transfer
A predefined set of words and responses that agents follow during calls
Script:
The person calling for assistance or inquiry
Customer
The person handling the customer call
Agent
The scheduled period of time during which an agent works.
Shift
The music or recorded message played to customers while on hold
Hold Music
The line of customers waiting to be assisted by an agent.
Queue


Get beautiful free images

Your experience on this site will be improved by allowing cookies.