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How many doctors do we have in our facility. Name all.
5, Dr. Lusby, Dr. Buhain, Dr. Aguto, Dr. Tadeo, & Dr. Paderanga
Patient mentioned she would like to set up an appointment since she now has her new insurance card.
Front Office
A patient wants to know if we could send her medical records via snail mail. What do you do?
Email the medical records team. This is considered a special request.
A patient has questions about the medical records she received. She wants clarification on some of the information in the document she is holding. Which department do you transfer her to?
Clinical Team
Elizabeth Olsen called and wants to know who to reach out to about her consent forms.
Front Office Team
Emily Browing call and mentioned she has a question about the consent forms before she signs it. Which department do you transfer her to?
Laboratory Team
Evangeline Lilly called about consent forms that she needs to sign and send over and was wondering how to send it. Which department do you transfer to?
Clinical Team | Physician's Assistant
What are our clinic's location?
Hartford | Farmington | Branford
I can't wait for a month just for an appointment. I want to cancel it. (The patient agrees to reschedule. What do we do?)
Send a message to the Physician's Assistant team with their preferred day/time and best contact number and PA will follow up
Patient has questions about their laboratory consent forms.
Laboratory Team
The patient could not be consoled and is highly anxious and agitated. What do we do?
Transfer to the Practice Manager If no one picks up, send a message to the POCs through your support chat for assistance before offering a callback.
What happened to my medicine? Has it been ordered? (The Clinical Team is not answering, who do we call next?)
Navigators
My doctor will be sending my medical records. How does she send them to you?
Have them fax the documents to us (fax # 888-247-6478) or email training@globalmedicalva.com No transfer or callback is necessary.
I am bleeding and experiencing extreme pain on my abdomen.
Navigators
I just spoke with my Doctor a few minutes ago and we got disconnected. Could you connect me with her?
Clinical | Physician's Assistant
I will be undergoing treatment and I have consent forms.
Clinical Team | Physician's Assistant
I was wondering if you could harvest my eggs and freeze them too?
Clinical Team
I will be travelling during the week for work and the clinic would really be far from where I am during the appointment date. I would like to cancel my appointment. We failed to save the appointment. Where do we transfer?
Front Office
I found out that my insurance won't cover IVF so I just want to put my appointment off for now.
Billing Department
They are mid-treatment and they want to cancel. Where do we transfer?
Clinical Team
How much do we charge an established patient if they cancelled a 3rd time?
$200
I received an invoice for my surgery. It shows a huge discrepancy.
Billing department


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