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True or False: The Participation Indicator field on the Statement screen in SB shows if the customer is set up on E-statements, paper, or both.
True
Which credit cards rewards/points do not expire?
The Travel Rewards Credit Card
Which credit card that we offer has the lowest APR?
The Smart Option
True or False: You can only add an authorize user in Solution Builder.
False
Your customer accidentally made an extra payment to their FCB credit card, what card management option will allow you to transfer the payment back to their FCB DDA?
Payment Issues
What screen in FDR will allow you to do maintenance at the card level?
The PID Screen
What should you type in the 3rd field (box) when signing into solution builder?
aaaa5203
True or False: An authorized user can request a balance transfer.
False
True or False: You can order convenience checks in Solution Builder for your consumer customers only.
True
What System is used to evaluate a credit card account?
ACS (Account Management Strategy)
What is the posting timeframe for a PayPoint credit card payment to be credited that night?
Payments made before 5pm EST will be credited to the account that night.
What must a customer have in order for you to submit a Right Time payment?
A First Citizens Bank Checking or Savings Account
Which form is used to reopen a credit card that was closed due to inactivity?
EZ Form 1290
What is the purpose of a payment float?
The float ensures that higher risk credit card payments (i.e., non-FCB DDA) do not increase a customer’s available credit until a certain number of float days.
A customer calls stating that their card is declining when there should be an available credit. You see in the memos of SB " AUTONM NM-197 LETTER=A130" what does this mean?
The customer's credit line has been decreased.
What is the balance transfer fee for FCB credit cards?
3% or $5 whichever is greater
True or False: Delinquent-D and Overlimit-O are considered External Statuses.
False
True or False: The order payments are applied as follows, finance charges, fees previous cycle, balances prior cycle, fees current cycle, and balance current cycle.
True
What information is needed when selecting Branch Rep in Solution Builder?
The Branch Rep's user id and branch number
Regulation Z advises that a credit card dispute can take up to how long?
2 Statement Cycles (Billing Cycles)


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