Customer Service | Baamboozle - Baamboozle | The Most Fun Classroom Games!

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How would you view customer complaints?

An opportunity to improve service

As a pain in the backside

A waste of valuable time

At least is gives you a chance to talk to the customers

How is the best way to turn up to work?

Smart and business like

In your old clothes

In your training gear

In anything that fits

When a customer is complaining, what would you do?

Remain calm and listen

Look around and try to get someone else to help

Talk over them making excuses

Tell them to 'go away'

What would you do if a mistake has been made?

Apologise

Laugh

Say "it's not my problem"

Ignore the customer

If the phone rings at work in how many rings should you answer it in?

3 rings

5 rings

7 rings

10 rings

I work in a shop and I can not provide my customer with what he/she wants what would I do?

Suggest alternatives in store

Say "sorry I can't help"

Laugh at them

Send them to the shop down the street

Would I speak clearly and use language that the customer would understand?

Always

Rarely

Sometimes

Often

What is important to do when talking to a customer over the phone?

Smile

Speak loudly

Speak really slowly

Have a laugh with the customer

Why is it important to make eye contact with a customer?

It is professional

It shows them you are interested

Because you fancy them

Because it's nice

Why should you always give the customer your complete attention?

It is professional

To show that you are listening

Because the customer likes talking

Because you like them

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