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Where we can see all airport updates and weather updates from Delta?
Current Advisories
Can a carry-on pet be seated in an emergency exit row?
No
What is our contact number for baggage department?
800-325-8224
Is alcohol or liquor permitted when traveling with Delta?
Alcohol or liquor is permitted if it’s in your checked baggage or purchased after the security checkpoint for your carry-on
How much will be the fee if the passenger will bring an excess baggage (3rd checked bag) and he will be traveling within U.S.?
$150 USD
Where our passengers can locate the travel restriction of a specific country?
Delta Discover Map
Do we need to get the PIN redemption code of the passenger if they want to use their Delta Gift Cards?
Yes
What information we use to search up the eCredits or Certificate of the customer?
Certificate or eCredit number, Contact Info, Credit Card, and SkyMiles Account
What options we can offer to the passenger if they are inquiring how to check-in for their flight?
Through delta.com website, FlyDelta app, Airport Counter, Curbside, and Self Check-In at Kiosk
Does a passenger need to be a SkyMiles Member in order for us to book their bereavement request?
Yes
3 pets of the same breed and size between the age of 10 weeks and 6 months may be allowed to travel in 1 kennel as long as they are small enough to fit into a single kennel and are compatible – they will be charged as 1 pet.
False
Which class of service has the most restrictive fare rules?
Basic Economy
Historical ticket, baggage receipts, and receipts for other purchases made through delta.com from the past 22 months can also be accessed via delta.com using the My Receipts feature, if you have a delta.com account.
False
How many miles will a Silver Medallion earn for every $1?
7 miles
Pet must be at least 8 weeks old for domestic travel.
False
On Delta flights to Hawaii, pets are accepted as carry-on baggage.
False
Delta cannot accept pets on nonstop flights to any other Hawaiian city.
True
If the child has a connecting flight through Atlanta, Cincinnati, Detroit, New York (JFK), Los Angeles, Memphis, Minneapolis, Salt Lake City or Seattle, this is being offered for their entertainment.
Delta Sky Zone
What is the required maximum and universal size for a pet kennel?
18"x11"x11
How much will be the first standard checked baggage?
$30
How much is the fee for passengers who will be traveling with their pet internationally?
$200/USD/CAD/EUR
How much is the fee for passengers who will be traveling with their pet internationally?
$200/USD/CAD/EUR
You can use this to view the remaining value and status of the customer’s eGift Card or Delta Physical Gift Card.
Delta Gift Cards
You can use this to view the remaining value and status of the customer’s eGift Card or Delta Physical Gift Card.
Delta Gift Cards
This option is being used by the customers if they are flying for business or an event.
Meeting Code
Use this option to check available flights using mileage credits.
Shop with Miles
In case that the passenger hasn’t yet decided on which flight they are going to book, they can use this tab to check flexible prices on different dates which means they are more likely to get cheaper options.
Flexible Dates


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