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Chapter 13
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Describe the limitations of information systems.
Limitations include: (1) Loss of "human" touch; (2) inability of information systems to handle certain kinds of information; (3) remaining technological problem
Explain the term artificial intelligence and provide an example of this software development.
Artificial intelligence has been defined as behavior by a machine that would be called intelligent if performed by a human being.
What is meant by networking? What are the main components of a three-tier information system?
Networking refers to the exchange of information through a group or network of interlinked computers. A three-tier network consists of clients, servers, and a m
What are the three factors that managers need to consider when choosing a communication medium for a message?
The three factors managers need to consider when choosing a communication medium are: (1) information richness, (2) time needed, (3) paper or electronic trail
Communication can have positive benefits and negative benefits to the organization. Discuss the dangers of ineffective communication to the organization.
Ineffective communication can decrease organizational performance and can lead to the loss of strategic advantage. Further, poor communication is bad.
Briefly explain the role of nonverbal communication in the communication process.
Nonverbal communication shares information by means of facial expressions, body language, and even style of dress. It backs up or reinforce verbal communication
What are the steps managers take in order to achieve control over organizational activities?
Measurable standards, measure actual performance, Compare the two, evaluate the result, maybe take action
Discuss three of the primary reasons why managers need information.
Managers need information in order to make effective decisions, to control the activities of the organization, and to coordinate the various activities of the o
Discuss the four factors that determine how useful information is to a manager and give a specific business example of each of these factors in a specific business situation of your choosing.
Information needs to be timely, complete, relevant to the decision at hand, and of good quality if it is to be useful to a manager.
Distinguish between "data" and "information", and give a specific business example of each of these terms.
Data refers to raw, unsummarized facts while information refers to data that has been organized in some type of meaningful manner.
The encoding of messages into words is known as verbal communication.
T
In the transmission phase of the communication process, the process of translating the message into language is known as noise.
F
Information that reflects current conditions in the organization or in the external world is called synchronized information.
F
The term "knowledge" refers to data that have been organized in some type of meaningful way.
F
The term "data" refers to raw, unsummarized facts.
T


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