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Workplace Readiness Skills 1-6
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a synonym for integrity
 
honesty
 
responsibiity
 
creativity
 
innovation
Christopher came up with a better way to advertise for his employer. He is showing-
 
creativity and innovation
 
problem solving skills
 
critical thinking skills
 
time management skills
The exchange of ____ between a sender and a receiver is called communication
 
information
 
conflicts
 
solutions
 
emails
both parties get something
 
win-win
 
mediation
 
resolutions
 
conflict management
a formal complaint filed by an employee
 
grievance
 
survey
 
conflict
 
resolution
a formal complaint filed by an employee
 
grievance
 
survey
 
conflict
 
resolution
using workplace property for personal use with the permission of your supervisor
 
unethical
 
acceptable
 
expected
 
ethical
keeping your word means you are
 
reliable
 
dishonest
 
punctual
 
consistent
Which of the following does NOT indicate initiative?
 
asking the boss if you can leave 15 minutes early
 
asking your boss for additional work since you have complete
 
watering plants and wiping the dust from the office file cab
 
offering to help a coworker
Sara has completed all her assigned tasks for her shift. A coworker clearly is behind on her assigned tasks. What should Sara do?
 
offer to help the coworker
 
help the coworker if the coworker agrees to pay Sara
 
help the coworker, but only if the coworker asks for help
 
do nothing
Which of the following does NOT improve your listening skills?
 
talking
 
asking questions
 
maintaining eye contact
 
maintaining focus
Being able to effectively explain how to carry out a task is an example of a
 
communication skill
 
management skill
 
reading skill
 
customer service skill
When attempting to speak to a person of authority in your company, you should-
 
introduce yourself and ask if they have a moment to talk
 
Schedule your appointment months in advance
 
Give up if they don't immediately have time to spend with yo
 
E-mail if speaking to them in person makes you nervous
True or False The ability to communicate is not one of the most important skills to an employer.
 
false
 
true
True of False: You should try to resolve workplace conflicts on your own whenever possible.
 
true
 
false
Conflicts in the workplace can happen between -
 
all of these are correct
 
employee /employee
 
employee/ boss
 
employee/ customer
_______ are beliefs that are uniquely important to each individual.
 
values
 
experience
 
goals
 
jobs
Which of the following does NOT indicate active listening?
 
demonstrate understanding and acceptance
 
create an atmosphere for listening
 
make statements that show your knowledge of the subject
 
take notes
Feedback is important in the workplace because it can
 
change behavior, improve productivity, evaluate performance
 
hurt someone's feelings
 
stop someone from quitting
 
resolve all conflicts
y'all is an example of -
 
slang
 
jargon
 
speech
 
language
the customs, arts, social institutions, and achievements of a particular nation, people, or other social group.
 
culture
 
religion
 
ethnicity
 
race
Race refers to -
 
physical characteristics
 
belief in a higher power
 
ethnicity
 
cultural beliefs
Religion -
 
a system of faith and worship
 
customs, beliefs, language
 
ethnicity
 
race
Examples of ethnic groups:
 
Irish, German, Maori, Spanish...
 
Catholic, Hispanic, White....
 
American Indian, English, Scottish....
 
All of these
Active listening involves
 
all of these are correct
 
nodding or responding in some manner
 
leaning forward
 
asking questions for clarity
Putting your hands on your hips is an example of
 
Both A and C are correct
 
A. nonverbal communication
 
B. verbal communication
 
C. body language
A synonym for feedback
 
response
 
nonverbal
 
verbal
 
symbol
Your attendance records could reveal *
 
personal work ethic and commitment
 
your work history
 
how you solve problems
 
none of these
Open minded listening means
 
keeping your opinions open to change
 
listening with no opinions
 
being indecisive
 
agreeing with the speaker
Reliable means
 
responsible, trusted
 
sophisticated, responsible
 
dishonest , hardworking
 
punctual, unethical
If you are presenting to a group, how will you receive feedback--
 
by observing the audience's reactions
 
by listening to another speaker
 
by giving your audience feedback
 
by preparing for the presentation
Interpersonal communication takes place
 
with at least one other person
 
within oneself
 
in a group of 5 or more
 
only on a stage
Which may be used for presentations?
 
google slides and power point
 
google docs and slides
 
powerpoint and google sheets
 
google sheets and docs
A worker without initiative is
 
lazy
 
motivated
 
creative
 
enthusiastic
Which characteristics summarize work ethic? *
 
interpersonal skills, initiative, dependability
 
depressed, considerate, host
 
courteous, productive, forceful
 
adaptable, irresponsible, well-groomed
Examples of poor workplace etiquette include ____.
 
A and B
 
A. reading your coworker's private email
 
B. spreading gossip about your boss
 
C. following company policy
In terms of work ethic, what is initiative? (
 
Working without being told
 
A government program ning of a work project
 
Playing a supervisory role
 
The begin


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