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Book 5 - Lesson 18
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Use commas to add multiple tags

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Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.






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12-End the call politely.
-Thank you for calling. Goodbye.
11-Ask if the caller wants to leave some information for someone.
-May I take a message?
10-Let your caller know you couldn't understand his/her name.
-Sorry. I didn't catch your name.
9-Name the person you want to speak to.
-May I speak to... please?
8-Ask the caller to wait.
-Hold the line, please.
7-Give the caller the number of the Personnel office.
-It's extension 291.
6-Tell the caller your boss isn't in the office.
-I'm sorry, he/she is not here at the moment.
5-Ask when the person you want to speak to will be available.
-When can I reach him/her?
4-Ask the switchboard operator to connect you with someone.
-Could you put me though to... please?
3-The phone is ringing. Answer it.
-Oxford, 26431, Cambridge Hotel. Good morning.
2-Ask for your caller's name.
-Who's calling, please?
1- The caller asks for you. Indicate that you're on the line.
-Speaking