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Billing Fundamentals Part 2A
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If budget billing is removed from the customer's contract, it can be reinstated even if the next bill has been issued. True or False?
False - If the next bill has already been issued, we will need to add budget billing to start a new budget. The budget year will begin over again.
If a customer enrolled in budget billing requests to pay more than the budget amount, what happens to the overpayment?
It is applied as a credit to the next month's bill. It is not applied to the settlement balance.
A customer with a commercial contract may also have their residential bill on the same summary bill. True or False?
True
A member contract can be on two separate summary bills. True or False?
False
Summary billing allows multiple contracts to be sent out together with the same due date. True or False?
True
The owner agreement rules specify how the service reverts to the owner's name in between tenants and their notification preferences. True or False?
True
Which billing option allows a customer to select the payment due date of their utility bill to match their cash flow, so they can pay their bill on time?
Preferred due date
Which billing options allows landlords the ability to protect their building or house?
Owner agreement
Which billing options are available for visually impaired customers?
Large print or braille billing
If a customer is in arrears, what must they do before they can enroll in budget billing?
They must set up a payment arrangement and make the required down payment.
In the 'View Budget Billing Details' window, what does a negative Balance Difference indicate?
That the customer paid for more gas than they used for the month. A negative amount indicates a credit.
Which billing option allows customers to pay an average monthly bill instead of higher bills in the winter?
Budget billing


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