ML Changes Quiz Review | Baamboozle - Baamboozle

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Caller is reporting a temporary address change due to displacement. How should the CCR proceed?

Submit a change for the mailing address.

Submit a change for the Residential address.

Submit a change for the issuance address.

All of these changes should be submitted.

If the client is reporting a new residential address, you do not have to consider if housing costs need to be updated.

False

True

Where can you find the link for the Self Service Change Portal?

State Portal

CCI

TIERS

Cisco Finesse

Client is reporting HH member moved out; however, contingency was called for the change portal. How do you proceed?

Open Document Center and use a contingency form to submit the change

Record the change in the Call Record

Mail the caller a form H1019 to report their change

Refer the caller to www.your texasbenefits.com to submit the change

Some changes require additional questions be asked and documented that are not in the YTB Self Service Portal .

True

False

Which of the following is always reported in CCI?

New issuance address

Residential address change

Change of Income

New Vehicle

What is the normal Processing Time Frame for changes?

30 days

15 business days

90 days

45 calendar days

Bill is calling because he lost his job. His wife has active HTW benfits and both receive SNAP. How do you proceed?

Report the change in SSP without acknowledging the HTW EDG

Tell caller they can report the change at www.yourtexasbenefits.com

Refer caller to their local HHSC office

Transfer to SEU

Caller is reporting a new phone number. Case research indicates all benefits are denied. Where do you report the change?

Action tab in CCI

www.yourtexasbenefits.com

TIERS

Transfer the call to SLAQ

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