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ML Application and Redeterminations Quiz Review
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If the caller would like to renew healthcare benefits only, what information should the CCR provide first?
 
Inform them the fastest way to renew is online at www.yourtexasbenefits.com
 
Offer to mail the caller the redetermination packet
 
Offer to take the renewal over the phone
 
Transfer the caller to SEU
Which Program are clients NOT able to apply over the phone for?
 
SNAP
 
TANF
 
Pregnant Woman's Medicaid
 
HTW
After taking an application over the phone, a CCR must read the client their rights and responsibilities from Panviva.
 
False
 
True
When giving a caller the ways to apply, a CCR should provide what option first?
 
Online
 
By mail
 
Over the phone
 
All of the above
How can applications be submitted for Children’s Medicaid?
 
All of these
 
By mail
 
Online
 
Over the phone
To screen a client for potential eligibility, CCRs will use
 
Self Service
 
CCI
 
TIERS
 
Self Service - Redetermination