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ML Appeals Quiz Review
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A caller can only appeal one action at a time.
 
False
 
True
If a client wants to file an appeal for CHIP you will transfer the caller to SEU.
 
False
 
True
You can submit an appeal request if there is already one filed for the same reason.
 
False
 
True
What action is taken on an appeal request recieved after 5 PM and you receive an error message.
 
Submit appeal via Research using the Contingency - Fair Hearing form
 
Take appeal in State Portal using normal protocol
 
transfer the caller to SEU
 
inform client to call back next business day
Which of the following steps should you take to resolve the client's issue first without taking the appeal?
 
all of the above
 
Explain the information found on the case to the client.
 
Perform inquiry to determine the reason for the appeal.
 
Inform the client of the fair hearings process.
H4803 has been sent and client wants to reschedule appeal
 
Advise client to contact FHO
 
We transfer to Flexible appointment line
 
Escalate to SEU
 
none of these
Supervisor approval is required to submit an appeal without a case number.
 
True
 
False


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