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ML M03 Role of a CCR Review
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Sharing knowledge and resources and providing outstanding customer service are 2 ways CCRs __________?
 
support their team and the ESS project
 
show their knowledge of the work instruction
 
assist medical providers and help callers
 
show off for their supervisor
It is prohibited to access case information for any party you are famliar with, including your own case information.
 
True
 
False
CCRs are not responsible for the security of client data. It is the client's responsibility.
 
False
 
True
ES Call Centers provide services in the client's preferred language by:
 
All of the above
 
hiring bilingual CCRs
 
utilizing third party resources through tthe Language line for interpreters
 
utilizing third party resources for hearing impaired callers
CCR Responsibilities include all the following except:
 
Make determinations for applications and renewals
 
Solve customer issues
 
Provide case status
 
Remain courteous and professional
Where are the ES Call Centers located?
 
All of the above
 
San Antonio
 
Edinburg
 
Athens


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