ML M23 Appointments Review | Baamboozle - Baamboozle

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If a caller identifies themself as an employee of the South Texas Food Bank you should _______

<b>Warm transfer them to the Flexible Appointment line.</b>

Refer them to the local office and instruct them to bring a picture ID.

Give the caller not verified script.

Warm transfer them to the Supervisor line.

Out-stationed, Home Visit, Hearing Impaired, and CBO interviews cannot be transferred to the Flexible Appointment

True

False

What status can the appointment field contain?

Canceled, No Show, Scheduled, Show

Canceled, No Show, Scheduled, Pending

Flexible Appt line, Home visot, out-stationed

Appealled, Approved, Denied, Sanctioned

If the case comments indicate that a "desk review" was performed on the case then no appointment will be conducted.

True

False

What is the latest a client can call the Flexible Appointment line?

4:30 PM

5:00 PM

6:00 PM

None of the above

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