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customer service vocab
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Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.






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Define "retain"
to keep something
Define "upset"
very sad, angry or worried about something
Define "sympathetic"
feeling, showing, or expressing sympathy.
Define "satisfied"
pleased, happy, satisfied
Define "Reassuring"
serving or intended to remove someone's doubts or fears.
define "pleasant"
giving a sense of happy satisfaction or enjoyment.
define "persuasive"
good at persuading someone to do or believe something through reasoning or the use of temptation.
define "Knowledgeable"
intelligent and well informed.
define "grateful"
feeling or showing an appreciation of kindness; thankful.
define "frustrated"
feeling or expressing distress and annoyance, especially because of inability to change or achieve something