CSLS - Review of Session 3 "Clear and Concise Interactions" | Baamboozle - Baamboozle

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Clarity in our spoken communication means what?

Articulation of sounds and pronunciation of words

Spoken cues in a conversation - such as "yes" and "okay" - are called what?

Feedback

Vocal variety allows us to sound ________, rather than _______.

Human, Robotic

What is the main goal of active listening?

Understanding

What does volume mean in spoken communication?

The softness or loudness of a speaker's voice

What is the "sweet spot" for rate of spoken communication in WPM?

120-150

What does the R stand for in the HEAR model for active listening?

Respond

What does the A stand for in the HEAR model for active listening?

Analyze

What does the E stand for in the HEAR model for active listening?

Empathize

What does the H stand for in the HEAR model for active listening?

Hear/Listen

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