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Delimiter between question and answer:

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  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

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what are civil penalties for violating HIPAA
Up to $1.5 million per year per violation​
What is Abuse?
Payment for items or services that were not entitled to you.
can you retaliate against? a whistle blower
no
what are soft skills?
social skills that people have and how we interact with eachother
Your Attitude consists of what 2 components
Internal and External
what is Paraphrasing?
Responding using important words or phrases to reflect understanding and empathy.
A members telephone number is a non public element
False
what does PHI stand for
Protected Health Information
What is an Occurrence?
An occurrence is a point value received for an unscheduled absence, tardy or Early Departure
what are some types of Inbound Support?
General Member Questions​ Provider Look ups​ Care Connections​ PCP Changes​ Claims Inquires​ Prior Authorizations​ Medication Coverage​
What does FCR stand For:
First Call Resolution
what might a closed question start with?
Do, Is, Can, Could, Will, Shall, Should
what words do open ended questions start with
How, Why, When,Where, What Who Which
A customer is an outsider to our business, they are not a definite part of it. true or False.
False, a customer is not an outsider to our business, they are a definite part of it.
Clark resources depend on Quality, Diversity, Commitment & dedication or all of the above?
all of the above


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