Verify Me | Baamboozle - Baamboozle | The Most Fun Classroom Games!

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You do not have to CC your AM/SA on emails sent to schedule requests for days off. (True or false?)

False

All Missing punches/Days Requested off should be emailed as well as logged on to "Missing Punch Form?" (True or False)

True

What is our team expected to do when we are on longer calls/Over 10+ minutes?

Communicate to Leadership in Team Chat

When posting payments to autopilot, what must you include after the member # (Ex. "12345678- " and then what?)

Loan ID # (0040 etc.) KB 14468

You've generated and uploaded a document with your members personal information to their online banking. What should you do next after the document has been uploaded?

Delete from your computer/drive

Which KB article houses the member verification guidelines?

KB 9679

(Use a young woman voice) "Hi my name is Tyler and I'm trying to get into my online banking." (Upon reviewing the ID on the account you notice it belongs to a Male in his 50's, how should you proceed?)

Fail the call and submit a verafin KB 12130

(Use a lady voice rushing) "Hello My name is Beverly Boon I'm in a rush, here's my SSN 123 456 78 what's my balance on my visa platinum?" (How many additional tier 1 questions are needed?)

Three

( Use a sweet elderly lady voice) Member is Red with no IVR PIN * "Hey Baby my name is Big Sue I need my balance please sugar." (You've gotten her member #, last 4 of SSN and DOB what's missing?)

Full Name As Listed On File

(Use an angry elderly man voice) "Hey My name is Benjamin Cole. What do you want from me? Forget it I don't have my member #, Just take my card number it's 12345678..."(How many additional tier 1 questions are needed?)

Two

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