The customer contacts us and, upon investigation, you find that the customer has issues related to a Business-to-Business (B2B) positive verified account.
b2b-investigate@amazon.de
The customer contacts us regarding an account in CA, where do you have to transfer the contact?
fraud-priority@amazon.ca
Contacts regarding an A-to-z Guarantee Claim.
garantie-cs@amazon.de
If the account has credit card chargebacks, what do you have to do?
Transfer to cb-info@amazon.de
The customer's GC balance has been used during ATO...
bri-gc-investigate@amazon.de
If the account is in Supressed sts, what do you have to do?
Annotate and transfer the contact to CS/primary.
Accounts closed for abuse, where do you have to transfer the contact?
cis@amazon.de
According to the Transfer Guide SOP, what are the steps that you should follow during the investigation process?
Read the contact to understand the reason for the email and to identify the scenario. Investigate the accounts related to the task under investigation.
The customer contacts us and, upon investigation, you find that the customer has issues related to a Business-to-Business (B2B) positive verified account.
b2b-investigate@amazon.de
If the account was previously enforced in NA marketplace, what are the correct steps to follow?
Transfer the contact to fraud-priority@amazon.com, annotate and explain why you are transferring..
If the account has direct debit chargebacks, where do you have to transfer the contact?
mp-chargeback-cs@amazon.de
Assistance with seller accounts.
sellers-support-transfer@amazon.de
The customer contacts us regarding an account in FR, where do you have to transfer the contact?
investigation@amazon.fr
APA customer requests that BRI does not handle.
apa-cs-primary@amazon.de
According to the Transfer Guide SOP, what do you have to do if you have to transfer the contact to any queue that is outside of your original stack or region?
If the queue is outside of your original stack or region, use Outlook to send an email to the appropriate queue alias and annotate the contact ID, account ID an
Transfer every federal, state, or local government agency correspondence, inquiries by lawyers, banks, or any other third party to NLE Bescheinigungen.
bescheinigungen@amazon.de
Delivery information, order status, and account deletion requests.
primary@amazon.de
Contacts from police or state prosecutor. Every other federal, state, or local government agency correspondence has to be routed to...
Their account is in Fraud or Hold status, the customer is inquiring about an order that was cancelled by the GC team, and their GC was revoked.
bri-gc-investigate@amazon.de
The customer contacts us and, upon investigation, you find that the customer’s account has been enforced by the B2B team and that the order in question has been paid with Pay-By-Invoice (PBI).
business-to-business-pbi-purchasing@amazon.de
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