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Business English
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All supervisory staff must follow the _______ safety regulations. ( current/ confident/ distant)
current
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Okay!
When answering the telephone at your workplace, be sure to include your name, then your company name (True/ False)
False
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Okay!
when transferring a call. If the caller is on hold for ....(10/20/30) seconds, assure them that you are still trying to transfer their call.
30
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Okay!
when receiving a call, you should state your name first then your company's name (True or false)
false
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Okay!
What is the final step of taking a message?
double check the information
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Okay!
The receptionist should use ___________ tone of voice when speaking to callers. (seductive/ pleasant)
pleasant
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Okay!
I feel sorry to inform you that I am unable to __________ your request to join the conference. (admit/ accept/ assure)
accept
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Okay!
you should let the caller hang up the phone first (True/ False)
True
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Okay!
You should not not to call a business at their closing time. Why?
after a long day, people may not want to stay at work to answer a call
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Okay!
The manager made __________ clear that everyone will be given additional time to complete the task (them/ so/ it)
it
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Okay!
The use of the attached file helps the writer save time by not having to write anything in the email. (True/false)
false)
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Okay!
phone call should be pick up after 2 or 3 rings (true/false)
true
Oops!
Okay!
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