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Book 5 - Lesson 18
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3-The phone is ringing. Answer it.
-Oxford, 26431, Cambridge Hotel. Good morning.
Oops!
Okay!
10-Let your caller know you couldn't understand his/her name.
-Sorry. I didn't catch your name.
Oops!
Okay!
6-Tell the caller your boss isn't in the office.
-I'm sorry, he/she is not here at the moment.
Oops!
Okay!
2-Ask for your caller's name.
-Who's calling, please?
Oops!
Okay!
4-Ask the switchboard operator to connect you with someone.
-Could you put me though to... please?
Oops!
Okay!
7-Give the caller the number of the Personnel office.
-It's extension 291.
Oops!
Okay!
5-Ask when the person you want to speak to will be available.
-When can I reach him/her?
Oops!
Okay!
9-Name the person you want to speak to.
-May I speak to... please?
Oops!
Okay!
8-Ask the caller to wait.
-Hold the line, please.
Oops!
Okay!
11-Ask if the caller wants to leave some information for someone.
-May I take a message?
Oops!
Okay!
12-End the call politely.
-Thank you for calling. Goodbye.
Oops!
Okay!
1- The caller asks for you. Indicate that you're on the line.
-Speaking
Oops!
Okay!
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