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Dealing with a complaint
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Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

 Import questions


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COMPLETE - What exactly is _______?
What exactly is the problem?
SPEAK - Promise to deal with it immediately.
...
CORRECT IT - We can offer to you a refund.
We can offer you a refund.
CORRECT IT - I'll look about it right away.
I'll look into it/deal with it right away.
SPEAK - Complain about your printer.
...
SPEAK - Promise to contact the person who has the issue.
...
SPEAK - Ask for more information
...
CORRECT IT - Can you to explain the problem?
Can you explain the problem?
REORDER - inconvenience sorry the We're for.
Sorry for the inconvenience.
COMPLETE - I'll get back ________.
to you.
CORRECT IT - I'm sorry for that.
I'm (very) sorry about that.
SPEAK - Apologize
...
SPEAK - Complain about food in a restaurant
...
REORDER - arrived haven't goods still My.
My goods still haven't arrived.


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