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If the account is in Supressed sts, what do you have to do?
Annotate and transfer the contact to CS/primary.
According to the Transfer Guide SOP, what do you have to do if you have to transfer the contact to any queue that is outside of your original stack or region?
If the queue is outside of your original stack or region, use Outlook to send an email to the appropriate queue alias and annotate the contact ID, account ID an
If the account was previously enforced in NA marketplace, what are the correct steps to follow?
Transfer the contact to fraud-priority@amazon.com, annotate and explain why you are transferring..
According to the Transfer Guide SOP, what are the steps that you should follow during the investigation process?
Read the contact to understand the reason for the email and to identify the scenario. Investigate the accounts related to the task under investigation.
Contacts from police or state prosecutor. Every other federal, state, or local government agency correspondence has to be routed to...
Non-Law Enforcement (NLE) Bescheinigungen (sta-ermittlungen@amazon.de)
If the account has direct debit chargebacks, where do you have to transfer the contact?
mp-chargeback-cs@amazon.de
If the account has credit card chargebacks, what do you have to do?
Transfer to cb-info@amazon.de
Accounts closed for abuse, where do you have to transfer the contact?
cis@amazon.de
The customer contacts us and, upon investigation, you find that the customer has issues related to a Business-to-Business (B2B) positive verified account.
b2b-investigate@amazon.de
The customer's GC balance has been used during ATO...
bri-gc-investigate@amazon.de
The customer contacts us and, upon investigation, you find that the customer’s account has been enforced by the B2B team and that the order in question has been paid with Pay-By-Invoice (PBI).
business-to-business-pbi-purchasing@amazon.de
Contacts regarding an A-to-z Guarantee Claim.
garantie-cs@amazon.de
Transfer every federal, state, or local government agency correspondence, inquiries by lawyers, banks, or any other third party to NLE Bescheinigungen.
bescheinigungen@amazon.de
Their account is in Fraud or Hold status, the customer is inquiring about an order that was cancelled by the GC team, and their GC was revoked.
bri-gc-investigate@amazon.de
The customer contacts us and, upon investigation, you find that the customer has issues related to a Business-to-Business (B2B) positive verified account.
b2b-investigate@amazon.de
APA customer requests that BRI does not handle.
apa-cs-primary@amazon.de
