Who is the sender of the letter?
Maria Brydon
What is the name of the company being complained to?
Revitalise Hair & Beauty Products
What product is Maria complaining about?
Vita-Hair shampoo and conditioner
According to Maria, what claim does the advertisement make about the product?
Fuller thicker hair after one use.
How long has Maria been using Vita-Hair?
Three months
What is Maria's experience with the product's claim of making hair fuller and thicker?
She hasn't noticed any difference in the thickness of her hair.
How does Maria describe the effect of Vita-Hair on her hair's shine and healthiness?
She says her hair has become dull and lifeless.
What did Maria's family and friends say about her hair after using Vita-Hair?
Her hair looked dull and lifeless and she looked ill.
What does the advertisement claim about the ingredients in Vita-Hair?
It claims there are only natural oils in the shampoo and conditioner.
What did Maria find when she checked the list of ingredients on the bottles?
She found several chemicals listed.
How does Maria feel about the advertisement for Vita-Hair?
She feels it is misleading.
What motivated Maria to purchase the product despite her misgivings?
The product was on offer for a limited time.
What action does Maria request from the company?
She requests a refund.
What tone does Maria use in her letter?
Assertive and disappointed
How does Maria conclude her letter?
By requesting a response from the company regarding their proposed action.
From which city is Maria writing her complaint?
London
