Business English | Baamboozle - Baamboozle | The Most Fun Classroom Games!

English 12 Public

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Study Slideshow

I feel sorry to inform you that I am unable to __________ your request to join the conference. (admit/ accept/ assure)

accept

15

when receiving a call, you should state your name first then your company's name (True or false)

false

5

The manager made __________ clear that everyone will be given additional time to complete the task (them/ so/ it)

it

15

The use of the attached file helps the writer save time by not having to write anything in the email. (True/false)

false)

15

phone call should be pick up after 2 or 3 rings (true/false)

true

20

you should let the caller hang up the phone first (True/ False)

True

10

when transferring a call. If the caller is on hold for ....(10/20/30) seconds, assure them that you are still trying to transfer their call.

30

5

You should not not to call a business at their closing time. Why?

after a long day, people may not want to stay at work to answer a call

25

When answering the telephone at your workplace, be sure to include your name, then your company name (True/ False)

False

20

The receptionist should use ___________ tone of voice when speaking to callers. (seductive/ pleasant)

pleasant

10

What is the final step of taking a message?

double check the information

15

All supervisory staff must follow the _______ safety regulations. ( current/ confident/ distant)

current

20