To receive a _______, you must bring the original receipt and return the merchandise within 7 days. (purchase/ refund/ funding)
refund
15
Under the new regulations, spending on office equipment and photocopier __________ will be strictly controlled. (purchase/reimbursement/usage)
usage
10
Employees wanting to attend the Christmas Ball can __________ tickets to the event at the front desk in the Personnel Department. (find out/ join in/ pick up)
pick up
15
The resistance __________ by the firm’s staff made it very difficult to conduct the audit efficiently. (encountered/ furnished/ taken)
encountered
20
The company will __________ announce a new joint venture with the city government near the close of the fiscal year. (probably/ increasingly/consecutively)
probably
25
Which of the following options related to complimentary close is considered the most formal?(Faithfully yours/ Best regards/Sincerely yours)
Faithfully yours
15
When the BCC field in the email is used, recipients in the TO and CC field are unable to see all addresses in it. True or False
True
15
CC is used in offices quite often while BCC is banned due to its informality and disrespect of the sender. True or False
False
15
When writing a business letter, you should write complex sentences and advanced structures to impress readers. TRUE or FALSE
FALSE
15
When you « Reply All », who receives the email ?
Everyone who receives the initial email
25
« Good morning Mr. Thomas » is an example of __________.
