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Book 5 - Lesson 18
Game Code: 133341
English
12
Public
Telephone conversations
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Jéssica Beilner
167
Share Book 5 - Lesson 18
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1- The caller asks for you. Indicate that you're on the line.
-Speaking
15
2-Ask for your caller's name.
-Who's calling, please?
15
3-The phone is ringing. Answer it.
-Oxford, 26431, Cambridge Hotel. Good morning.
15
4-Ask the switchboard operator to connect you with someone.
-Could you put me though to... please?
15
5-Ask when the person you want to speak to will be available.
-When can I reach him/her?
15
6-Tell the caller your boss isn't in the office.
-I'm sorry, he/she is not here at the moment.
15
7-Give the caller the number of the Personnel office.
-It's extension 291.
15
8-Ask the caller to wait.
-Hold the line, please.
15
9-Name the person you want to speak to.
-May I speak to... please?
15
10-Let your caller know you couldn't understand his/her name.
-Sorry. I didn't catch your name.
15
11-Ask if the caller wants to leave some information for someone.
-May I take a message?
15
12-End the call politely.
-Thank you for calling. Goodbye.
15
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