Accounts closed for abuse, where do you have to transfer the contact?
cis@amazon.de
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20
According to the Transfer Guide SOP, what do you have to do if you have to transfer the contact to any queue that is outside of your original stack or region?
If the queue is outside of your original stack or region, use Outlook to send an email to the appropriate queue alias and annotate the contact ID, account ID an
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banana
Go to last place!
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fairy
Take points!
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rocket
Go to first place!
Okay!
baam
Lose 25 points!
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15
If the account has direct debit chargebacks, where do you have to transfer the contact?
mp-chargeback-cs@amazon.de
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5
The customer contacts us regarding an account in CA, where do you have to transfer the contact?
fraud-priority@amazon.ca
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5
Assistance with seller accounts.
sellers-support-transfer@amazon.de
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trap
No points!
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gift
Win 20 points!
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shark
Other team loses 25 points!
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thief
Give points!
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5
The customer contacts us regarding an account in FR, where do you have to transfer the contact?
investigation@amazon.fr
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5
If the account is in Supressed sts, what do you have to do?
Annotate and transfer the contact to CS/primary.
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15
The customer's GC balance has been used during ATO...
bri-gc-investigate@amazon.de
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15
The customer contacts us and, upon investigation, you find that the customer has issues related to a Business-to-Business (B2B) positive verified account.
b2b-investigate@amazon.de
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eraser
Reset score!
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star
Double points!
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fairy
Take points!
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baam
Lose 15 points!
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10
Contacts regarding an A-to-z Guarantee Claim.
garantie-cs@amazon.de
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15
Their account is in Fraud or Hold status, the customer is inquiring about an order that was cancelled by the GC team, and their GC was revoked.
bri-gc-investigate@amazon.de
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5
APA customer requests that BRI does not handle.
apa-cs-primary@amazon.de
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25
The customer contacts us and, upon investigation, you find that the customerโs account has been enforced by the B2B team and that the order in question has been paid with Pay-By-Invoice (PBI).