The customer contacts us and, upon investigation, you find that the customer has issues related to a Business-to-Business (B2B) positive verified account.
b2b-investigate@amazon.de
Oops!
Check
Okay!
Check
10
Contacts regarding an A-to-z Guarantee Claim.
garantie-cs@amazon.de
Oops!
Check
Okay!
Check
15
Transfer every federal, state, or local government agency correspondence, inquiries by lawyers, banks, or any other third party to NLE Bescheinigungen.
bescheinigungen@amazon.de
Oops!
Check
Okay!
Check
20
According to the Transfer Guide SOP, what do you have to do if you have to transfer the contact to any queue that is outside of your original stack or region?
If the queue is outside of your original stack or region, use Outlook to send an email to the appropriate queue alias and annotate the contact ID, account ID an
Oops!
Check
Okay!
Check
5
Delivery information, order status, and account deletion requests.
primary@amazon.de
Oops!
Check
Okay!
Check
monster
Reset all scores!
Oops!
gold
Win 50 points!
Okay!
shark
Other team loses 15 points!
Okay!
thief
Give points!
5
10
15
20
25
5
If the account is in Supressed sts, what do you have to do?
Annotate and transfer the contact to CS/primary.
Oops!
Check
Okay!
Check
15
If the account has credit card chargebacks, what do you have to do?
Transfer to cb-info@amazon.de
Oops!
Check
Okay!
Check
banana
Go to last place!
Oops!
fairy
Take points!
5
10
15
20
25
rocket
Go to first place!
Okay!
thief
Give points!
5
10
15
20
25
15
The customer contacts us and, upon investigation, you find that the customer has issues related to a Business-to-Business (B2B) positive verified account.
b2b-investigate@amazon.de
Oops!
Check
Okay!
Check
5
Accounts closed for abuse, where do you have to transfer the contact?
cis@amazon.de
Oops!
Check
Okay!
Check
15
If the account has direct debit chargebacks, where do you have to transfer the contact?
mp-chargeback-cs@amazon.de
Oops!
Check
Okay!
Check
5
The customer contacts us regarding an account in FR, where do you have to transfer the contact?