Team 1
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Team 2
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Teams
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Score
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heart
Other team wins 20 points!
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magnet
Take 20 points!
Okay!
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gift
Win 15 points!
Okay!
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lifesaver
Give 15 points!
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15
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What tone does Maria use in her letter?
Assertive and disappointed
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15
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According to Maria,ย what claim does the advertisement make about the product?
Fuller thicker hair after one use.
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15
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What did Maria's family and friends say about her hair after using Vita-Hair?
Her hair looked dull and lifeless and she looked ill.
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15
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What product is Maria complaining about?
Vita-Hair shampoo and conditioner
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15
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How did Maria describe the Vita-Hair shampoo in comparison to other shampoos she has used?
Maria described the Vita-Hair shampoo as the worst shampoo she has ever tried.
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15
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How does Maria conclude her letter?
By requesting a response from the company regarding their proposed action.
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15
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What action does Maria request from the company?
She requests a refund.
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15
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How did Maria sign off her letter?
Maria signed off her letter with "Yours faithfully".
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15
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How does Maria describe the effect of Vita-Hair on her hair's shine and healthiness?
She says her hair has become dull and lifeless.
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15
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How did Maria address the recipient of the letter?
Maria addressed the recipient as "Sir/Madam".
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15
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What does the advertisement claim about the ingredients in Vita-Hair?
It claims there are only natural oils in the shampoo and conditioner.
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15
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What was the purpose of Maria's letter?
The purpose of Maria's letter was to complain about the Vita-Hair products and the misleading advertisement.
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15
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What is the name of the company being complained to?
Revitalise Hair & Beauty Products
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boom
Lose 50 points!
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shark
Other team loses 20 points!
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fairy
Take points!
5
10
15
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25
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lifesaver
Give 25 points!
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boom
Lose 50 points!
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star
Double points!
Okay!
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gift
Win 25 points!
Okay!
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baam
Lose 25 points!
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×
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